Hemma has a Knowledge Centre of its own, with an article for every screen: in the app, tap the gear, then Knowledge Centre. The questions families ask most are below. If something isn't working, or you have an idea to make Hemma better, we'd like to hear from you.
We usually reply within two business days. When reporting a problem, it helps to include which devices you're using (iPhone, iPad or Apple TV), their software versions, and what you were doing when it happened.
In Hemma, go to Settings › Sharing › Invite someone, choose who you're inviting, and send the invitation by Messages or Mail. They open it on their own iPhone or iPad; Hemma asks Which one are you? and they choose themselves. Only the person who made the household can invite people to it.
Open them in Settings › People and tap Edit. Under Their own iPhone or iPad, tap the invite button with their name. On their device, they open the invitation and choose their own name. It needs an Apple Account of their own; children without a device of their own don't need one at all.
Install Hemma from the App Store on the Apple TV, and make sure the TV is signed in to iCloud as someone in the household (Settings › Users and Accounts on the TV). Open Hemma, and it shows the household. The TV needs Hemma Plus, which anyone in the household can have bought.
Under the date on the TV's Today, Hemma shows the household's name and when it last heard from iCloud. If it says not signed in to iCloud, sign the TV in. If it shows another household, choose yours in the TV's Households tab. If the time has stopped moving, quit Hemma on the TV and open it again. A change from a phone normally reaches the TV within about a minute while Hemma is open on it.
No. One person buys it, and everyone in the household has it — including people outside your Apple family — in up to three households.
Subscriptions are managed by Apple. On your device, open Settings, tap your name, tap Subscriptions, then choose Hemma to change your plan or cancel. Cancelling at least 24 hours before your renewal date stops the next charge. Use of Hemma is governed by Apple's standard End User License Agreement.
Sign in with the Apple Account you bought it with, open Hemma, and tap Restore purchases in Settings › Hemma Plus.
With a group. Whoever runs it starts one in Settings › Groups (that needs Hemma Plus), adds the fixtures, and shares the group's link. Families who open the link choose who it's for, and the events appear on that child, in their own week. Following a group is free.
Without iCloud, Hemma keeps everything on that device only: it can't share or sync, and the TV can't see it. Sign in from the top of the Settings app, and everything you've added goes up to iCloud.
Yes. Your household is kept in your own iCloud and shared only with the people you invite. Nothing is sent to us, and there is no tracking or advertising. Full detail is in our Privacy Policy.
iPhone and iPad (iOS and iPadOS 17 and later), Apple TV (tvOS 17 and later), and Macs with Apple silicon, which run the iPad app.
